Internet access
| Trade name | Belgacom Internet | |||
| Name declared to the BIPT | Belgacom Internet | |||
| Description | Internet access | |||
| Coverage | National | |||
| Main technical characteristics (especially those which are essential for activating the service and/or network concerned oneself (i.e. the consumer himself at home)) | Purchase of an ADSL/VDSL modem - Activation by Belgacom - Configuration of the PC |
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| Measure(s) taken for the disabled (presence and explanation if applicable) | ||||
| Equipment and terminal equipment required | ADSL/VDSL modem | |||
| Application procedure(s) | Hand-over of or letter sent to customer confirming the order and checking of identity card - Belgacom/Proximus points-of-sale. E-shop/Direct Sales/Customer Service |
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| Marketing point(s) | Belgacom/Proximus points-of-sale E-shop/Direct Sales/Customer Service | |||
| Contractual provisioning time (presence and number of days if applicable) | Art. 3 General Terms and Conditions | |||
| Commercial provisioning time (presence and number of days if applicable) | Art. 9 General Terms and Conditions | |||
| Contractual fault-clearance time | Art. 9 General Terms and Conditions | |||
| Rates and possible discount(s) | http://www.belgacom.be/private/en/jsp/ dynamic/productCategory.jsp?dcrName=internet_l |
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| Minimum contractual term and cancellation possibilities (where applicable, notice period and compensation) | One-year contract (1 month's notice) and then open-ended contract (1 month's notice) | |||
| Billing method(s) and frequency | Two-monthly billing | |||
| Details given on the bill | Detailed billing on request | |||
| Terms and conditions of payment | Bank and postal giro transfer, direct debit | |||
| Type and characteristics (such as telephone number and opening hours) of helpdesk | Information about products & services and to place an order: 0800 55 800 Service disruptions 0800 55 700 Billing information 0800 55 900 |
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