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Belgacom spoils its Internet customers

05-08-2011

Belgacom is boosting the speeds of its Internet Start and Internet Comfort packages. And from September, customers with Internet Favorite will be able to surf the Net without any data volume limits (just like with Internet Intense). There will be no price rises; in fact, Internet Start without a fixed line will become cheaper, as will the option for unlimited volume. Through this revamped offer, Belgacom is making the Internet even more accessible, and the customer gets more for his money.

Now Belgacom is continuing last year’s momentum when it already set the tone with a number of substantial revamps to its Internet offering:  more volume, more speed and packages without volume limits for all customers. Today Belgacom brings good news to existing and new customers alike. The revamped Internet offering automatically applies to all customers, including those with a Pack. Customers of other operators who recently increased their rates can now cancel their subscription without a charge and opt for a Belgacom Internet package instead.

Speed: radical increase for Internet Start and Internet Comfort

More and more customers put photos/video clips online and send files containing photos and videos. To respond to this trend Belgacom is increasing the upload and download speeds of Internet Start and Internet Comfort:

  • Internet Start: download five times faster, upload four times faster
    • now: 3 Mbps (down)/400 kbps (up)
    • from 1 November: 15 Mbps (down)/1.5 Mbps (up)
  • Internet Comfort:
    • now: 12 Mbps (down)/1.5 Mbps (up)
    • from 1 September: 15 Mbps (down)/2.5 Mbps (up)

The other two packages retain their current speeds:

  • Internet Favorite: 25 Mbps (down)/3.5 Mbps (up)
  • Internet Intense: 30 Mbps (down)/4.5 Mbps (up)

Belgacom thus offers customers ever more comfortable speed in both directions. They can download and upload their data more and more quickly. Both are important for ease of surfing. When talking about speed, one often refers only to download speed.

Volume: radical increases for Internet Start and Comfort; no more data limit for Internet Favorite

  • Internet Start: now: 15 GB; from 1 September: 50 GB
  • Internet Comfort: now:50 GB; from 1 September: 100 GB
  • Internet Favorite: now:100 GB; from 1 September: unlimited

Belgacom has already been offering its Internet Intense customers unlimited volume without any data limits since last year. As from September, this will therefore also apply to Internet Favorite customers.

Rates: lower rates for Internet Start without a fixed line and the volume packs

On 1 September there will be no rate changes except:

  • Internet Start without a fixed line will become more than 24% cheaper: EUR 24.95  (compared with EUR 32.92 today).
  • Volume Pack Unlimited, the option for unlimited surfing, will continue to exist for customers with Internet Start or Internet Comfort, but, as of 1 September, it will become EUR 2.5 per month cheaper: EUR 7.5  (compared with EUR 10 today), or 25% cheaper.
  • Internet Favorite customers who up to now subscribed to such an option supplement will be automatically migrated and will therefore save EUR 10 per month from then on, or more than 18% cheaper.

With Belgacom you can therefore get a package with unlimited volume (Internet Start with a fixed line + Volume Pack) for EUR 26.65 per month, a unique offer on the Belgian market.

Overview: everything at a glance

Overview of the revamped Internet offer as from 1 September (from 1 November in respect of the speed increase of Internet Start):

 VolumeDown (*)Up (*)Price

Internet Start (with a fixed line):

50 GB

15  Mbps

1,5 Mbps

EUR 19.15

Internet Start (without a fixed line):

50 GB

15  Mbps

1,5 Mbps

EUR 24.95

Internet Comfort:

100 GB

15  Mbps

2,5 Mbps

EUR 32.92

Internet Favorite:

Unlimited

25 Mbps

3,5 Mbps

EUR 43.46

Internet Intense:

Unlimited

30 Mbps

4,5 Mbps

EUR 56.73

Overview of the packages with unlimited volume (*), without data limits:

 Current pricePrice as from 1 September

Internet Start (with a fixed line):

EUR 29.15

EUR 26.65

Internet Start (without a fixed line):

EUR 32.92

EUR 32.45

Internet Comfort:

EUR 42.92

EUR 40.42

Internet Favorite:

EUR 53.46

EUR 43.46

Internet Intense:

EUR 56.73

EUR 56.73

(*)Upload and download speeds depend on the distance between the connection point and the exchange, the computer installation, the indoor cabling and the technology available at the customer's premises. Unlimited volume: unlimited use only for personal use in accordance with the General Terms and Conditions of Belgacom.

Value for money

Customers with a Belgacom Internet subscription can surf at will at any time of the day, even on weekends and during the evening. There are no "busy" or "calm" periods at Belgacom:  the customer is not affected by heavy surfers or by the number of surfers. All hours are therefore "success", which is not the case with all providers. Customers can surf comfortably with every package, without worrying about data limits and they get more value for their money (thanks to the higher speed and volume). Thanks to a perfect combination of volume and comfortable speed customers can send photos, download music albums, watch video images and telework to their heart's content. Belgacom's rates are in any case below the European average.

The rates are even more attractive for customers if they opt for a Pack. Users who call (via a fixed line or a mobile phone) and surf with Belgacom and who opt for a Pack with TV, continue to save EUR 18.50 per month; they therefore actually watch digital TV for free.

Two examples:

  • For EUR 51.92 you can get a pack with a fixed line, Internet Comfort and TV
  • For EUR 62.46 you can get a pack with a fixed line, unlimited Internet and TV

Internet Everywhere

With Belgacom, the Internet is not just Internet at home but also Internet Everywhere:

  • Mobile Internet Free Weekend: free mobile surfing on weekends for all fixed Internet customers
  • The collaboration with Fon will result in the largest Wi-Fi community in Belgium: Belgacom Internet customers will be able to surf via hundreds of thousands of hotspots.
  • For just EUR 7.07 on top of their Internet subscription, customers can opt for a Samsung Galaxy Tab (7” tablet) with mobile Internet, enabling them to comfortably surf the Net everywhere.

Business customers & wholesale partners

The Internet offer for business customers is also being upgraded: from 1 September there will no longer be any volume limit with Bizz Internet Favorite (currently a limit of 100 GB applies). To offer its wholesale partners every chance to continue to position themselves on the highly competitive broadband market, Belgacom is also upgrading the product portfolio of the commercial wholesale partners to the new speeds and volumes.

Click here to download the press release

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