Access to communications -

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Web Experts is a new educational program which aims to reduce the digital divide. Youth are encouraged to teach elderly people how to browse the Web !

  
  
  
  
  
  
  
access to communications
  

Enhancing access to communications

Because telecommunications bring a wide range of benefits in daily lives, we want to make our products and services accessible to as many people as possible and offer maximum safety and ease of use. To achieve this, we focus on simplifying our offers and improving our customer experience and servicing. We contribute to reducing the digital divide by improving access for disadvantaged people and by providing ICT training.

 

Key priorities

  • Customer satisfaction and service
  • Simple offers, clear pricing
  • Products for elderly and disadvantaged
  • Enhancing ICT skills

 

Reducing the digital divide

73% of Belgian households now have access to the Internet, a 20% increase vs 2006 (source: Eurostat).

We want to enable as many people as possible to benefit from modern technologies, and we adopted appropriate strategies for different kind of divide:

  • Age and Disability: We aim to offer devices adapted to the needs of elderly and disabled people. The Emporia, for-example, is a simple and user-friendly mobile phone, with a bright and easy-to-read screen, large keys, and a powerful loudspeaker.
  • Health:  For children with chronic disease or a long illness, Bednet and Take Off create a virtual network allowing them to stay in contact with their teacher and classmates. We donate the internet connectivity between class­rooms and homes or hospitals, in addi­tion to financial support. In 2010, some 263 children benefited from these solu­tions (43% increase vs last year).
  • Improving ICT skills: We provided 170.000 hours of ICT training, granted 766 free PCs to 203 schools and associations. In 2010, we sold some 10.000 Start2surf packages, including one day of basic training on “how to use a PC”.
  
  
  
  
CSR Report 2010
  
Foundation
  
  

Our partners

  
  • Bednet - Belgacom Group
  • Child Focus - Belgacom Group
  • Close The Gap - Belgacom Group
  • Digidak - Belgacom Group
  • Paralympic - Belgacom Group
  • TakeOff - Belgacom Group
  • Technobel - Belgacom Group
  • Toolbox - Belgacom Group
  • Unicef - Belgacom Group
  • be.face - Belgacom Group
  

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