CSR management
CSR is now firmly embedded in our group activities, and our business units take account of CSR in their decision-making. We have constructed a framework that ensures the world beyond Belgacom has its legitimate opportunity to influence our CSR approach and priorities.
Engaging with stakeholders to understand their expectations
We have a wide and diverse range of stakeholders: employees, unions, investors, suppliers, customers, NGO’s, governments, regulators, local communities, etc. Our stakeholder engagement framework defines the way we dialogue with our stakeholders. These interactions with these stakeholders help us to understand our stakeholders expectations, and to finetune our CSR strategy.
Focusing on relevant CSR stakes
We regularly challenge our CSR strategy as a way of ensuring that we address the CSR issues that are the most significant for our stakeholders and for our business. The choices arise from the results of a wide range of inquiries, including our dialogue with internal and external stakeholders, the requirements of international bodies and national legislation, monitoring of societal trends, and benchmarking of our peers.
Embedding CSR throughout the organisation
Because CSR needs constant nurturing, we have developed an internal governance and reporting structure that embeds CSR in everything we do. The framework is centred around two entities: the Group CSR department and the CSR Steering Committee, including Vice-Presidents from each business unit. These entities, headed by the Vice-President Group CSR, report directly to the CEO and the Belgacom Management Committee. A CSR representative has been appointed in each business unit, to work closely with the Group CSR team in implementing CSR actions.
Working with others
In recognition of the need for a collective approach to our CSR challenges, we are active members of industry organisations and specific CSR associations including:
> More details in our CSR Report (p.10)